Ledger.com/Start® | Getting Started — Ledger Support™

Ledger hardware wallets are trusted by millions of users worldwide to securely store and manage cryptocurrency assets. If you’ve recently purchased a Ledger device, visiting Ledger.com/Start® is the official and safest way to begin your setup. This guide walks you through everything you need to know to get started confidently, from unboxing your device to securing your digital assets.

Whether you’re new to crypto or an experienced investor, following the correct setup process is essential to keeping your funds safe.

Why Start at Ledger.com/Start®?

Ledger.com/Start® is the only official onboarding portal for Ledger hardware wallets. It ensures that:

You download the authentic Ledger Live application

Your device firmware is genuine and untampered

You follow verified security steps recommended by Ledger Support™

Avoid third-party websites or unofficial tutorials, as they may expose you to phishing or compromised software.

What Comes in the Box

Before starting, check that your Ledger package is sealed and includes:

A Ledger hardware wallet (Nano S Plus, Nano X, or other model)

A USB cable (or Bluetooth support, depending on model)

Recovery phrase sheets

A getting started card

If the box appears opened or damaged, do not use the device and contact Ledger Support™ immediately.

Step 1: Download Ledger Live

Ledger Live is the official app used to manage your crypto assets and interact with your Ledger device.

To install it safely:

Go to Ledger.com/Start®

Select your device model

Download Ledger Live for your operating system (Windows, macOS, Linux, iOS, or Android)

Never download Ledger Live from app stores or websites that are not linked from Ledger.com.

Step 2: Set Up Your Ledger Device

Once Ledger Live is installed, connect your Ledger device to your computer or mobile device.

Initialize as a New Device

If this is your first Ledger wallet:

Choose “Set up as new device”

Create a PIN code directly on the device

Confirm each digit using the device buttons

Your PIN protects the device from unauthorized physical access. Choose a code that is difficult to guess and never share it.

Step 3: Write Down Your Recovery Phrase

This is the most important step of the entire setup process.

Your Ledger device will generate a 24-word recovery phrase, also known as a secret recovery phrase.

Critical Security Rules:

Write the words down exactly as shown

Store the phrase offline only (paper or metal backup)

Never take photos or store it digitally

Never share it with anyone, including Ledger Support™

Anyone with your recovery phrase can access your crypto without your device.

Step 4: Verify Your Recovery Phrase

After writing down all 24 words, your Ledger device will ask you to confirm them by selecting each word in the correct order.

This verification ensures:

You recorded the phrase correctly

You can recover your assets if the device is lost or damaged

Take your time—accuracy matters more than speed.

Step 5: Genuine Check and Firmware Update

Ledger Live automatically checks whether your device is genuine.

If a firmware update is available:

Follow the on-screen instructions in Ledger Live

Keep your recovery phrase nearby before updating

Do not disconnect the device during the update

Firmware updates improve security and add support for new features and cryptocurrencies.

Step 6: Install Crypto Apps

Ledger devices support thousands of coins and tokens, but each blockchain requires its own app.

Using Ledger Live:

Open the “My Ledger” tab

Allow access on your device

Install the apps for the cryptocurrencies you want to manage (e.g., Bitcoin, Ethereum)

You can uninstall and reinstall apps anytime without losing funds, as assets are tied to your recovery phrase, not the apps themselves.

Step 7: Add Accounts and Receive Crypto

After installing apps:

Add accounts in Ledger Live for each cryptocurrency

Generate a receiving address

Confirm the address on your Ledger device screen

Always verify addresses on the physical device to prevent malware-based address replacement attacks.

Best Security Practices

Ledger Support™ strongly recommends the following:

Never enter your recovery phrase on a computer or phone

Beware of phishing emails claiming your assets are “at risk”

Ledger will never ask for your recovery phrase

Keep your device firmware and Ledger Live updated

Store your recovery phrase in multiple secure locations

Security is a shared responsibility—your habits matter.

What If You Lose Your Ledger Device?

If your device is lost, stolen, or damaged:

Your crypto is still safe as long as your recovery phrase is secure

You can restore access using a new Ledger device

Choose “Restore from recovery phrase” during setup

This is why protecting your recovery phrase is more important than protecting the device itself.

Getting Help from Ledger Support™

If you encounter issues:

Visit the Ledger Support™ section via Ledger.com

Use official help articles and FAQs

Contact support only through verified channels

Avoid social media DMs or unofficial “support agents.”

Final Thoughts

Starting your journey at Ledger.com/Start® ensures that your Ledger hardware wallet is set up securely and correctly. By following official instructions, safeguarding your recovery phrase, and staying alert to security best practices, you take full control of your digital assets.